SERVICE INFORMATION
CONTACT SERVICE
Mail To/Ship To| Attn: Service Department - Repair/Calibration Leader Instruments Corporation 6484 Commerce Drive, Cypress, CA 90630 |
|
|---|---|
| TOLL FREE | 1-800-645-5104 |
| TEL | 1-714-527-9300 |
| FAX | 1-714-527-7490 |
| service@Leaderusa.com | |
BEFORE SHIPPING PRODUCTS TO US
- Please call us to let us know what you need to be done with the product.
- After you contact us, you may return the unit with your name, address, phone and fax number, dated proof of purchase for in-warranty repair and include a brief note describing symptoms and special operating conditions. Also, if required, request a phone call prior to repair for verbal approval of the estimate cost.
FREE PRODUCT ASSISTANCE
Help for the proper selection, installation, operation and calibration of test equipment is available before, during or after the sale. Just call our support team at 1 (800) 645-5104 to discuss your requirements. We will help you select the most appropriate, accurate and economical test methodology to match your measuring needs. This results in maintaining the consistent and high quality of your products and faster manufacturing throughput to get your products to market on time. After all, when it comes to test and measurement, we believe in solutions that work, period.
CUSTOMER SATISFACTION
We are committed to support our customers. We strive to provide timely and thorough answers to your requests. When you call, be sure to ask for any options, accessories, modifications or application notes to help utilize the product.
2-YEAR WARRANTY
Leader Instruments Corporation warrants its products* to be free from defects in materials and workmanship for a period of two years from the date of purchase. Leaders obligation under this warranty is limited to repairing or replacing, at its sole option, any such defective products. Products must be returned to a Leader Service Center with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and date and place of purchase. This warranty does not apply to equipment, which has been damaged by accident, negligence, and misapplication, altered or modified in any way. This warranty applies only to the original purchaser who is requested to return the warranty-registration card within 10 days of purchase.
RELIABILITY
Our reliability is proven by the fact that a very small percentage of our products ever come back for service. Verified MTBF numbers are available on request to quantify reliability expectations for purchasing requirements
QUALITY
Our commitment to quality extends to the rigorous testing printed circuit board sub-systems and burn-in of products under stressed environments prior to shipment.
EXTENDED WARRANTY
Leader provides a 2-year parts and labor limited warranty on all of our main products. Our Extended Warranty Program adds 3 more years - for a total of 5 years of protection. Products must be returned to a Leader Service Center with transportation charges prepaid. The Extended Warranty Program is reasonably priced; in most cases, the price you pay for the 3-year extension is lower than the price of repairing and calibrating the instrument one time. For example, the repair-only charge for the LV 5700A is $1,100 but the 3-year warranty extension is priced at $825. Following please find our standard pricing for our Extended Warranty Program for our most popular products. For models and options not shown below, please contact our Service department at 1 (800) 645-5104 or e-mail us at : Service@LeaderUSA.com
| Model | 3 yr. Extended Warranty |
|---|---|
| LV 5100D | $650.00 |
| LV 5100DE | $880.00 |
| LV 5152DA | $1,750.00 |
| LV 5700A | $825.00 |
| LV 5750 | $625.00 |
| LV 7700 | $405.00 |
| LV 7720 | $325.00 |
Damage caused due to negligence or accident is not covered by Leader’s Warranties. LCD Display, CRT and transformer parts costs are not covered by the Extended Warranty. There is no Extended Warranty available for accessories.
ISO 9001
Products are produced in ISO 9001-registered factories.
REPAIR
No RAs are required. Call first and check for quick symptom/cure solutions and to discuss any requirements you may have. After you contact us, you may return the unit with your name, address, phone and fax number, dated proof of purchase for in-warranty repair and include a brief note describing symptoms and special operating conditions. Also, if required, request a phone call prior to repair for verbal approval of the estimate cost. Out-of-warranty repair charges for some of our popular products are shown below.
| Model | Repair Price |
|---|---|
| LV 5100D | $575.00 |
| LV 5100DE | $625.00 |
| LV 5152DA | $1,200.00 |
| LV 5700A | $1,200.00 |
| LV 5750 | $1,200.00 |
| LV 7700 | $850.00 |
| LV 7720 | $550.00 |
CALIBRATION
All calibrations are traceable to NIST, National Institute of Standards and Technology. Calibrations can be requested with "before and after" data, which is available for a reasonable price. "Before and after" data is not supplied unless specifically requested. Please call first to determine the standard calibration fee. Calibration pricing for some of our popular products is shown below.
| Model | Calibration Price |
|---|---|
| LV 5100D | $350.00 w/data $450.00 |
| LV 5100DE | $375.00 w/data $475.00 |
| LV 5152DA | $500.00 w/data $650.00 |
| LV 5700A | $475.00 w/data $625.00 |
| LV 5750 | $400.00 w/data $500.00 |
| LV 7700 | $425.00 w/data $525.00 |
| LV 7720 | $350.00 w/data $450.00 |
As of February 1, 2007
MODIFICATIONS
We have literally hundreds of modifications for current and older products to solve commonly requested changes for specific test requirements. Leader always endeavors to make modifications retrofittable to older equipment, protecting your equipment from obsolescence. Many modifications have become standard features in new products. Therefore, when inquiring, ask if a modification already exists for the product in question to meet your application. We realize, in this ever-changing world, test applications always seem to stretch the original design boundaries of the test equipment in question no matter how well thought out the product is.
PARTS SALES
For those who have the repair capability, call our Parts Department and we will ship parts on a timely basis. Many parts are available for older antique Leader products you have that are still operating. Our feeling has always been that you should be able to get parts at reasonable prices. We make every effort to stock for long-term support.
WORLDWIDE LOCATIONS
Sales and service facilities are located in over 60 countries around the world. USA sales and service location includes corporate office and warehouse on the West Coasts.
